Returns & Exchanges
At Urban Monkey, we want you to be completely satisfied with your streetwear; if your purchase doesn't fit or meet your expectations, you can return or exchange it within 15 days of delivery.
Initiate Request
Visit our Returns Portal and enter your order ID and registered email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are unused, unwashed, and have all original tags and packaging intact to qualify for a successful return process.
Reverse Pickup
Once your request is approved, our courier partner will schedule a pickup from your doorstep within 48 to 72 hours.
Refund Processing
After the item reaches our warehouse and passes quality control, your refund or exchange will be processed within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing